Clients' Charter

This office is committed and strive to provide excellent service to every customer;

1. Always provide services with polite and friendly
2. Investigate all complaints service
3. Obtain customer feedback
4. Strive to improve customer satisfaction in the following way:

• Ensure every customer will be served within 5-10 minutes for the payment of compound
  Export Food Production Certificate within 5 days after receiving the results of laboratory analysis

5. Control the incidence of infectious diseases to ensure control over the occurrence of infectious diseases after the notified done in the following period:

• Food poisoning and cholera - Immediate
• Malaria - 24 hours
• Dengue fever - 24 hours
• Typhoid - 24 hours

6. Ensure the quality of drinking water reserved by reporting any collisions results of water samples upon receipt within 24 hours

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